Frequently Asked Questions

Get quick answers to the most common questions about Finn, your AI financial communicator.

Account & Subscription

How do I cancel my subscription?

To cancel your subscription, please email us at support@finn.ai with your account details. We'll process your cancellation within 24 hours and ensure you retain access until the end of your current billing period.

Can I pause my subscription instead of canceling?

Yes! You can pause your subscription for up to 3 months while keeping your data and settings intact. Contact support@finn.ai to request a subscription pause.

How do I change my subscription plan?

You can upgrade or downgrade your plan anytime from your account settings. Changes take effect immediately, and we'll prorate any billing differences.

What happens to my data if I cancel?

Your financial data remains secure and accessible for 30 days after cancellation. After this period, all personal data is permanently deleted from our systems in accordance with our privacy policy.

Can I reactivate a canceled account?

Yes, you can reactivate your account within 30 days of cancellation. Simply contact support@finn.ai and we'll restore your account with all previous data intact.

Bank Connections

How do I connect another bank account?

Go to Settings → Bank Accounts
Click Add Bank Account
Select your bank from the list
Follow the secure authentication process
Your account will be connected within minutes

Which banks are supported?

Finn supports over 10,000 banks and credit unions in the US, including all major institutions like Chase, Bank of America, Wells Fargo, and many regional banks. Check our supported banks list for the complete directory.

Is it safe to connect my bank account?

Absolutely. Finn uses bank-level security with 256-bit encryption, read-only access, and never stores your banking credentials. We're SOC 2 compliant and follow all financial industry security standards.

Why can't I connect my bank?

Common reasons include:

Bank requires additional verification
Account has restrictions on third-party access
Temporary bank maintenance
Incorrect login credentials

Contact support@finn.ai if you continue having issues.

Can I disconnect a bank account?

Yes, you can disconnect any bank account from Settings → Bank Accounts → Disconnect. This immediately stops data collection from that account.

How often does Finn sync with my bank?

Finn automatically syncs with your bank accounts every few hours to ensure your financial data is always up-to-date. You can also manually refresh data anytime.

Security & Privacy

How does Finn protect my financial data?

Finn employs multiple layers of security:

256-bit SSL encryption for all data transmission
Read-only access - we can never move your money
SOC 2 Type II compliance for enterprise-grade security
Regular security audits and penetration testing
Zero-knowledge architecture - even we can't see your raw financial data

Who can see my financial information?

Only you can see your financial information. Our AI processes your data anonymously, and our support team can only access your account with your explicit permission for troubleshooting.

Is my data shared with third parties?

Never. We never sell, rent, or share your personal financial data with third parties. Your data is only used to provide you with personalized financial insights and recommendations.

How long is my data stored?

Your data is stored securely for as long as your account is active. When you cancel, data is retained for 30 days then permanently deleted.

Can I export my data?

Yes, you can export all your financial data in CSV or JSON format from Settings → Data Export. This includes transactions, insights, and AI conversations.

AI Features

How does Finn's AI understand my finances?

Finn uses advanced machine learning to analyze your spending patterns, income trends, and financial goals. The AI learns from your transaction history to provide personalized insights and recommendations.

Can I ask Finn questions about my finances?

Yes! You can chat with Finn about your finances anytime. Ask questions like:

"How much did I spend on dining last month?"
"What's my biggest expense category?"
"Am I on track to meet my savings goal?"

How accurate are Finn's financial insights?

Finn's insights are highly accurate, typically within 95% accuracy for spending analysis and trend predictions. The AI continuously learns and improves its recommendations based on your financial behavior.

Can Finn help me budget?

Absolutely! Finn can:

Create personalized budgets based on your spending patterns
Send alerts when you're approaching budget limits
Suggest ways to optimize your spending
Track progress toward financial goals

Does Finn provide investment advice?

Finn provides educational financial insights and can help you understand investment concepts, but we don't provide specific investment advice. Always consult with a qualified financial advisor for investment decisions.

Data & Insights

What types of insights does Finn provide?

Finn offers comprehensive financial insights including:

Spending analysis by category and merchant
Income tracking and trend analysis
Savings rate monitoring
Bill payment reminders and tracking
Financial goal progress monitoring
Spending predictions and alerts

How does Finn categorize my transactions?

Finn uses AI-powered categorization that learns from your transaction patterns. You can also manually categorize transactions, and Finn will remember your preferences for future similar transactions.

Can I set up custom categories?

Yes, you can create custom spending categories and subcategories to match your specific financial tracking needs.

How far back does Finn analyze my data?

Finn analyzes all available transaction history from your connected accounts, typically going back 2-3 years depending on your bank's data retention policies.

Can Finn detect unusual spending patterns?

Yes, Finn's AI can detect unusual spending patterns and will alert you to potentially fraudulent transactions or unexpected large purchases.

Technical Support

What devices and platforms does Finn support?

Finn is available on:

Web - Full-featured dashboard at app.finn.ai
Mobile - iOS and Android apps
API - For developers building custom integrations

Do I need to download an app?

While Finn works great in your web browser, we recommend downloading our mobile app for the best experience, especially for receiving real-time notifications and insights.

What if Finn is not working properly?

If you're experiencing issues:

Check our status page for any ongoing issues
Try refreshing your data or reconnecting your bank account
Clear your browser cache and cookies
Contact support@finn.ai with specific error details

Can I use Finn offline?

Finn requires an internet connection to sync with your bank accounts and provide real-time insights. However, you can view previously synced data offline.

How do I update my personal information?

You can update your personal information, including email, phone number, and address, from Settings → Profile.

Billing & Payments

How much does Finn cost?

Finn offers several pricing tiers:

Free - Basic insights and one bank account
Plus - $9.99/month - Advanced insights and unlimited accounts
Pro - $19.99/month - Premium features and priority support

When will I be charged?

You'll be charged on the same date each month that you signed up. For annual plans, you'll be charged once per year.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Can I get a refund?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with Finn, contact support@finn.ai within 30 days for a full refund.

Do you offer student discounts?

Yes! Students with a valid .edu email address can get 50% off any paid plan. Contact support@finn.ai with your student email to activate the discount.

Can I change my billing cycle?

Yes, you can switch between monthly and annual billing anytime from your account settings. Changes take effect at your next billing date.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Email: support@finn.ai
Response time: Within 24 hours
Live chat: Available in the app during business hours
Help center: Browse our comprehensive documentation

We're committed to helping you make the most of your financial journey with Finn! 💚