Finn Logo
Docs

Bank Connections

Securely connect your financial accounts to get comprehensive insights into your financial life.

Overview

Bank connections are the foundation of Finn's financial insights. By securely connecting your bank accounts, credit cards, investment accounts, and other financial institutions, Finn can provide you with a complete picture of your financial situation and help you make informed decisions.

What Finn Can Access

  • Account Balances: Current balances across all connected accounts
  • Transaction History: Detailed records of your spending and income
  • Account Types: Checking, savings, credit cards, loans, investments
  • Institution Information: Bank names, account numbers (masked), and account types

What Finn Cannot Access

  • Account Credentials: Your usernames and passwords are never stored
  • Personal Information: Social Security numbers, addresses, or other sensitive data
  • Transaction Initiation: Finn cannot move money or make transactions on your behalf
  • Account Changes: Finn cannot modify your account settings or preferences

Supported Institutions

Major Banks

  • National Banks: Chase, Bank of America, Wells Fargo, Citibank
  • Regional Banks: Most major regional banking institutions
  • Credit Unions: Large credit unions and cooperative banks
  • Online Banks: Ally Bank, Capital One 360, Discover Bank

Credit Cards

  • Major Issuers: Visa, Mastercard, American Express, Discover
  • Store Cards: Most major retail and department store credit cards
  • Business Cards: Corporate and business credit card accounts

Investment Accounts

  • Brokerage Firms: Fidelity, Charles Schwab, TD Ameritrade, E*TRADE
  • Retirement Accounts: 401(k), IRA, Roth IRA accounts
  • Robo-Advisors: Betterment, Wealthfront, Acorns

Other Financial Accounts

  • Loan Accounts: Mortgages, auto loans, personal loans, student loans
  • Insurance: Life insurance policies with cash value
  • Cryptocurrency: Major exchanges and wallets (coming soon)

Security & Privacy

Bank-Level Security

  • 256-bit SSL Encryption: All data transmission is encrypted using industry-standard protocols
  • OAuth 2.0: Secure authentication without sharing your credentials
  • Read-Only Access: Finn can only view your financial data, never modify it
  • Regular Security Audits: Our systems undergo regular security testing and compliance reviews

Data Protection

  • Encrypted Storage: All financial data is encrypted at rest using AES-256 encryption
  • Limited Retention: We only keep data as long as necessary to provide our services
  • No Third-Party Sharing: Your financial data is never sold or shared with third parties
  • Compliance: We follow PCI DSS, SOC 2, and other financial industry security standards

Privacy Controls

  • Granular Permissions: You control exactly which accounts and data types Finn can access
  • Easy Disconnection: Remove bank connections at any time with a single click
  • Data Deletion: Request complete removal of your financial data from our systems
  • Transparency: Clear documentation of what data we collect and how we use it

Getting Started

Step 1: Add Your First Account

  1. Navigate to the "Accounts" section in your Finn dashboard
  2. Click "Connect Account" or "Add Bank"
  3. Search for your financial institution
  4. Select your bank from the list of supported institutions

Step 2: Authenticate Securely

  1. You'll be redirected to your bank's secure login page
  2. Enter your banking credentials directly with your bank (Finn never sees these)
  3. Authorize Finn to access your account data
  4. You'll be redirected back to Finn with your account connected

Step 3: Verify Connection

  1. Finn will fetch your account information and recent transactions
  2. Review the connected accounts in your dashboard
  3. Set up any additional accounts you want to track
  4. Begin receiving personalized financial insights

Adding Multiple Accounts

  • All Account Types: Connect checking, savings, credit cards, and investment accounts
  • Multiple Banks: Link accounts from different financial institutions
  • Joint Accounts: Include shared accounts with your partner or family members
  • Business Accounts: Connect business banking and credit accounts

Troubleshooting

Common Issues

"Bank Not Found"

  • Your bank may not be supported yet
  • Try searching with different terms or the bank's full name
  • Contact support to request adding your institution

"Connection Failed"

  • Check your internet connection
  • Verify your banking credentials
  • Try connecting again after a few minutes
  • Contact your bank if the issue persists

"Outdated Information"

  • Bank connections may take a few hours to update
  • Refresh your dashboard to see the latest data
  • Reconnect your account if data seems stale

"Account Not Showing"

  • Some accounts may take longer to appear
  • Check if your bank requires additional verification
  • Contact support if accounts don't appear within 24 hours

Getting Help

  • In-App Support: Use the help chat feature in your Finn dashboard
  • Email Support: Contact us at support@finn.com
  • Documentation: Check our FAQ and troubleshooting guides
  • Community: Join our user community for peer support

Bank connections are essential for Finn to provide personalized financial insights. We're committed to making this process secure, simple, and transparent.

Was this page helpful?